Description
The County of Gwinnett seeks a qualified vendor to provide full‑service, county‑wide maintenance for all IT hardware—including computers, laptops, tablets, printers, scanners, servers, storage arrays, and peripheral devices—supporting roughly 6,500 users and over 10,000 devices across 100+ locations. The contract is a one‑year term with up to four optional one‑year renewals, and the vendor must guarantee a ≤ 4‑hour on‑site response, provide preventive‑maintenance schedules, maintain local inventory of OEM parts, and deliver monthly KPI reports. The solicitation requires detailed technical, cost, and compliance documentation, and all proposals must be submitted in sealed hard‑copy and digital formats by the deadline.