Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County, Georgia seeks a single‑source vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The solution must integrate with the County’s CentralSquare CAD system, automate SMS survey delivery, provide actionable dashboards, meet rigorous security and privacy standards (FedRAMP, ISO 27001, SOC 2, HIPAA, CJIS, WCAG AA), and deliver 24 × 7 support, training, and a 12‑month warranty. The contract is multi‑year, auto‑renewing each calendar year unless the County provides termination notice.