Description
The National Institutes of Health (NIH) is seeking a maintenance service agreement for the Thermo Electron Eclipse and Ultimate LC system mass spectrometer. The contract will include unlimited on-site service visits with a maximum 72-hour response, engineer labor and travel, priority status for technical support inquiries, and one scheduled preventative maintenance visit. The contractor must provide all necessary parts and equipment to perform remedial repair and planned maintenance of the equipment. The contract will be for a period of one year, from April 27, 2026, to April 26, 2027.
Key features of the contract include:
• Unlimited on-site service visits with a maximum 72-hour response
• Engineer labor and travel included
• Priority status for technical support inquiries
• One scheduled preventative maintenance visit
• Thermo Scientific supplied personal computers are covered
• Factory-certified replacement parts included
• Subscription to e-Support Online Technical Resources
• 10% Loyalty discount on parts, accessories, or consumables for end users during the active contract