Detention Controls and Security Electronics Systems Maintenance and Support

The County of Calaveras is seeking a qualified firm to provide comprehensive preventative maintenance, technical support, emergency response, repair, software licensing, and documentation services for its detention‑control and video‑surveillance systems at the Adult Detention Facility and Sheriff’s Office. The contractor must conduct at least two preventive inspections per year, deliver detailed reports, offer unlimited remote support during business hours, guarantee rapid on‑site emergency response (critical issues within 1 hour, high within 4 hours, etc.), and maintain system documentation, licensing compliance, and knowledge‑transfer training for County staff. The contract term runs from December 1 2026 through November 30 2029, with an anticipated annual budget and a competitive, non‑low‑bid procurement process. • Preventive maintenance (≥2 inspections/yr) covering PLCs, HMIs, servers, cameras, intercoms, networks, backups, and firmware updates. • Detailed post‑visit reports due within 5 business days. • Unlimited remote technical support during business hours; defined support hours, staffing, escalation, and response times. • Emergency on‑site response with guaranteed response times (critical = 1 hr, high = 4 hrs, etc.). • Corrective maintenance planning, parts procurement, and status updates. • Software licensing management, cybersecurity updates, and compatibility assurance. • Ongoing documentation (architecture, network, inventory, backup logs) and knowledge‑transfer training for County personnel. • Annual system assessment and five‑year improvement recommendations. • Required qualifications: ≥5 years experience with detention‑facility controls, Omron PLCs, GE Cimplicity, and enterprise video‑management systems. • Submission of one original, three copies, and an electronic USB copy by September 3 2026, 3:00 PM at the County’s mailroom.