Constituent Relationship Management (CRM) Software Applications

Johnson County is seeking information about Constituent Relationship Management (CRM) software solutions to better serve the county's needs. The county is looking for a solution that can support over 30 departments and agencies, 52 offices, 11 call centers, and over 4,000 employees. The solution should be able to integrate with existing CRM systems and solutions, and provide features such as workflow management, automated notifications, and reporting capabilities. The county is also interested in solutions that can provide ease of use for constituents and staff, track communications and contact information, and report data for business insights. Some key features and functionalities that the county is looking for include: • Ability to support multiple departments and agencies • Integration with existing CRM systems and solutions • Workflow management and automated notifications • Reporting capabilities and data analytics • Ease of use for constituents and staff • Ability to track communications and contact information • Scalability and flexibility to meet the county's growing needs