23-24 VoIP Class 4/5 Digital Softswitch

The City of Ketchikan is seeking a vendor to provide a Class 4/5 digital softswitch to support its Voice‑over‑IP (VoIP) telephone system. The procurement will replace or augment the existing telephone infrastructure managed by Ketchikan Public Utilities, enabling advanced call routing, scalability, and integration with existing network assets. The award will be made to a qualified firm capable of delivering the hardware, licensing, configuration, and optional support services. • Scope includes supply of a Class 4/5 digital softswitch, related licenses, and any necessary peripheral equipment. • Vendor must provide installation, system integration with the city’s existing IP network, testing, and training for municipal staff. • Ongoing technical support and maintenance options may be required, with potential for future upgrades or expansions.