Description
The Massachusetts School Building Authority (MSBA) is seeking responses from individuals, corporations, and other entities who provide a remotely hosted VoIP unified communications style phone solution. The solution should include a softphone feature for approximately 130-150 Office 365 E5 licensed users, support standard calling features, and provide a web dashboard for administration. The MSBA is looking for a provider that can meet the requirements outlined in the RFR, including product functionality, ability to execute, service and support, industry experience, and supplier diversity program.
Some key features and requirements include:
• A robust voice system that is fully hosted and provides a soft phone feature for in-office and remote users
• Utilizes direct routing to Microsoft for usage of Teams as a phone client
• Successfully integrates direct routing with Microsoft Teams to enable seamless internal and external calling through the Teams client for MSBA staff
• A seamless and time-sensitive implementation and porting process
• A proven technology platform that is conducive to emerging technology advancements
• A platform that intuitively enables the client admin to make necessary end-user configuration changes