Description
The County of Gwinnett seeks a qualified vendor to provide comprehensive, county‑wide maintenance and support for its entire IT hardware inventory—including desktops, laptops, tablets, printers, scanners, servers, and peripheral devices—under a one‑year contract with up to four renewal options. The vendor must deliver preventive and corrective services, meet a ≤ 4‑hour on‑site response time, supply loaner equipment for extended outages, and provide monthly KPI reporting. The contract covers roughly 6,500 users and more than 10,000 devices across over 100 county locations, requiring local staffing, OEM‑certified technicians, and robust insurance coverage.
• Full‑service hardware maintenance (preventive, corrective, emergency) for computers, printers, scanners, servers, and peripherals.
• ≤ 4‑hour on‑site response, 24‑hour hotline, quarterly scanner PM, annual printer PM, and loaner equipment for outages > 8 hours.
• Required local staff in the Atlanta area, OEM certifications, background‑check clearance, and extensive insurance (GL, auto, workers’ comp, umbrella, E&O, etc.) with A‑M Best ≥ A‑10.
• Mandatory submission of detailed service plans, organizational charts, resumes, references, and multiple copies of a sealed cost proposal.
• Initial term 1 year, optional four 12‑month renewals, with firm pricing and pre‑filled renewal percentage adjustments.