MDOT MTA SELF-FUNDED DENTAL PLAN ADMINSTRATION AND INSURANCE SERVICES

The Maryland Transit Administration (MTA) is seeking proposals for a self-funded dental preferred provider organization (DPPO) plan to provide dental benefits to its employees, retirees, and their eligible dependents. The proposed plan should include a network of participating dentists, a claims processing system, and customer service operations. The contractor will be responsible for administering the plan, processing claims, and providing customer service to plan participants. The contract is expected to start on January 1, 2027, and the contractor will be required to provide quarterly reports on plan performance, utilization, and claims processing. Some key features of the proposed plan include: * A network of participating dentists with a minimum of two open locations within a specified distance (e.g., 8 miles in urban areas) * A claims processing system that can process claims accurately and efficiently * Customer service operations that can respond to participant inquiries and resolve issues in a timely manner * Quarterly reports on plan performance, utilization, and claims processing * An annual audit to ensure compliance with the contract terms and to assess the security of outsourced client functions or data. The MTA is looking for a contractor that can provide a comprehensive DPPO plan that meets the needs of its employees, retirees, and their eligible dependents. The contractor should have experience in administering self-funded dental plans and should be able to demonstrate its ability to provide high-quality customer service and claims processing.