25-0092 Online Forms, Workflow, and Case Management Software

New Braunfels Utilities is seeking a comprehensive Online Forms and Workflow solution with Case Management capabilities to support its 80,000 and growing account base. The system should have out-of-the-box solutions with minimal customization requirements that can meet the unique needs of a public agency. The solution should provide a user-friendly system that will help improve the customer experience, automate repetitive and time-consuming tasks, enhance process transparency, and increase efficiency overall. • The system should have the capabilities to allow NBU staff to develop custom solutions with ease. • The system should provide a standard solution for presentation of public-facing access and functionality. • The system should provide rapid two-way communication between NBU utility customers, contractors/consultants, and employees in various departments. • The system should have a multi-language solution. • The system should have the ability for customers to control automated communications via opt-in or opt-out features. • The system should have configurable customer dashboards for utility customers to see their account information. • The system should have the ability to support Chatbot functionality for internal and external customer chat functions.