Description
Gwinnett County, Georgia seeks a single vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The contract is multi‑year, with an initial term ending 31 Dec 20xx and annual renewals unless terminated. The solution must integrate with the County’s CentralSquare CAD system, support SMS‑based surveys, provide analytics dashboards, meet stringent security and compliance standards (FedRAMP, ISO 27001, SOC 2, FIPS‑validated encryption, WCAG AA), and deliver 24×7 support, training, documentation, warranty, and a disaster‑recovery plan. The County requires extensive insurance coverage (A‑10 rating) and E‑Verify compliance.