26_EOE_RFR_MP02 EVENT MANAGEMENT PRODUCTS AND PROFESSIONAL SERVICES

The Executive Office of Education (EOE) is seeking responses for Event Management Products and Professional Services. The solution should provide end-to-end event lifecycle capabilities, including registration and attendee management, agenda and session management, payments and communications, on-site and digital access, mobile application capabilities, virtual and hybrid support, and analytics and reporting. The contractor will be required to provide hands-on training and onboarding for EOE staff, dedicated account management, and professional services support for events. Some key features required include: • Customizable event registration workflows • Multi-language platform support • Multiple registration types with differentiated pricing • Discounting capabilities • Sponsorship package support • Waitlist management • Customizable event registration websites • Agenda, session, and speaker management • Secure payment processing • Automated communications • On-site check-in kiosks • Badge printing • QR code-based check-in • Mobile application access • Real-time updates and push notifications • Access to session materials and downloadable content • Discussion forums and engagement features • Gamification features The solution should also support virtual and hybrid event delivery, including live-streaming capabilities, Zoom integration, and recording sessions. The contractor should have experience supporting customers with similar requirements and provide exceptional customer service, as evidenced by staffing models, resumes, and customer feedback.