Description
This solicitation seeks a vendor to provide comprehensive, county‑wide maintenance for all IT hardware—including desktops, laptops, tablets, printers, scanners, servers, and peripheral devices—supporting approximately 6,500 users and over 10,000 devices across more than 100 Gwinnett County locations. The contract is a one‑year term with up to four optional one‑year renewals, and the vendor must guarantee on‑site response within four hours, 24‑hour hotline support, and quarterly preventive maintenance for scanners and annual for printers. The award will be based on a weighted technical and cost evaluation, with the lowest‑cost technically responsive firm receiving the most points.
• Full‑service maintenance (preventive, corrective, emergency) for all listed hardware categories.
• Required on‑site response ≤ 4 hours and a 24‑hour toll‑free hotline.
• Minimum local staffing in the Atlanta area, OEM‑certified engineers, and comprehensive insurance coverage (A‑M Best ≥ A‑10).
• Fixed‑price, not‑to‑exceed proposal with unit pricing; optional renewal pricing to be pre‑specified.
• Mandatory submission of multiple hard‑copy copies, sealed, with no electronic email or fax alternatives.