DA01--RFI - Virtual Emergent and Urgent Care Network (VA-26-00045329)

The Department of Veterans Affairs is seeking information on a Virtual Emergent and Urgent Care Network that can provide acute, unscheduled, urgent, or emergent care to up to 4 million Veterans per year. The ideal solution should encompass the entire Veteran journey, from first contact to after-visit follow-up, and include features such as virtual exams, medical assessments, charting, imaging, and laboratory order placement. The solution should also support warm hand-offs, facilitate collaboration among clinical staff, and provide care coordination support with the Veterans' primary care physician and the Patient Aligned Care Team. Some key features and requirements of the solution include: • Capturing patient history and conducting virtual exams and medical assessments by credentialed providers • Charting, imaging, and laboratory order placement • Prescription placement and discharge • Warm hand-offs and collaboration among clinical staff • Care coordination support with the Veterans' primary care physician and the Patient Aligned Care Team • Leveraging advanced technology, artificial intelligence, software platforms, and innovative features • Maintaining continuity with existing infrastructure, including the Computerized Patient Record System (CPRS) and the Oracle Federal Electronic Health Records (EHR)