Government Operations Platform for Asset Management, Work Orders, Live Tracking

The City of Spartanburg is seeking a comprehensive, flexible, and scalable operations management platform to improve efficiency, transparency, and accountability across multiple public service departments. The platform should include features such as asset and operations management, work orders, inspections, field operations, mobile app, citizen engagement, and reporting. The City requires a cloud-based SaaS solution with high uptime SLAs, role-based access control, and APIs to integrate with other City software. Vendors must demonstrate experience supporting municipal operations, proven deployment of live tracking and breadcrumbing, and successful integrations with citizen engagement platforms. • The platform must be able to track and manage assets, record asset conditions, and support GIS-based mapping. • The platform must allow for the creation, assignment, and monitoring of work orders, as well as live tracking and breadcrumbing of field staff. • The platform must have a mobile-first interface and allow for one-tap reporting of issues and requests. • The platform must have exportable reports for compliance and performance tracking.