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NYS Rochester-Genesee Reg. Transportation Authority·New York

Salesforce CRM Software Maintenance

Closes 6/26/2026$2.5M – $10MRequest for ProposalLogin required
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Description

Rochester Genesee Regional Transportation Authority (RGRTA) is seeking a Vendor to provide maintenance and support for its Salesforce Customer Relationship Management (CRM) system, ensuring continued innovation, reliability, and seamless connectivity in support of the Authority’s mission to deliver safe, dependable, and customer‑focused transportation services. All RTS solicitations are available on its Supplier Portal (https://supplierportal.myrts.com/), where Vendors can view Event documents and submit responses by the deadline specified in the Event. Files for this Event will be available to view on the Portal after 8AM on May 22, 2026. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: MTX B2B Solutions, LLC Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 30.00%

Attached files

The solicitation documents live at the source — open the bid source above to download them.

Contact

Sarah Chappell(Manager of Procurement)

[email protected]

(585) 654-0718

Key dates

Opened
5/15/2026
Closes
6/26/2026
Duration
5 years

Last updated

Details

Type
Request for Proposal
Industry
Information Technology and Software Development
NAICS
541513
Solicitation №
Event 140

Budget estimate

$2,500,000 – $10,000,000

The budget for this opportunity is difficult to estimate without more information about the scope of work and the Authority's budget. However, based on the fact that the contract term is five years and the Authority has a significant MWBE contracting goal, it is likely that the budget will be substantial. A rough estimate for the budget could be between $500,000 and $2 million per year, depending on the scope of work and the vendor's pricing. Factors that may influence the likely payment range include the complexity of the Salesforce CRM system, the level of support required, and the vendor's experience and reputation.

AI estimate from the solicitation

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