VIRTUAL PRIVATE NETWORK AND MOBILE TELECOMMUNICATION SERVICES

The U.S. Embassy in Lisbon, Portugal, is seeking a contractor to provide virtual private network and mobile telecommunication services. The contractor will be responsible for providing complete fixed and mobile telephone services with a Virtual Private Network for the Embassy. The services should include interface equipment with the Operator and Embassy telephone switch, creation of a Virtual Private Network with Embassy cellphones, mobile telephone equipment, calls within Portugal, international calls, international roaming, SMS messaging, voice mail, rent of cellphones with or without SIM cards, 24-hour customer service, and detailed billing of calls made by electronic download. The contractor must ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. The contractor must also provide a minimum stock of 20 SIM cards functional SIM cards to the Government in order to activate new lines when necessary. • The contract will be for a one-year period from the date of the contract award, with two one-year options to renew. • The contractor must obtain all permits, licenses, and appointments required for the work under this contract in compliance with applicable Portuguese country laws. • The contractor must provide technical support for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, and manufacturer’s warranty information. • The contractor must provide a telephone number for the purpose of reporting equipment problems and malfunctions, billing inquiries, and customer questions regarding accounts and services. • The contractor must have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.