Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County seeks a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) platform. The solution must integrate with the County’s CentralSquare Enterprise CAD system, deliver SMS‑based surveys, provide real‑time analytics dashboards, meet rigorous security and accessibility standards, and include 24×7 support, training, and a minimum 12‑month warranty. The contract is multi‑year (up to five years) with automatic annual renewals unless terminated. • Provide a SaaS survey and messaging platform that automatically triggers after 911 and non‑emergency calls (≈ 75 % of calls). • Integrate via CAD reporting database access; no downstream RMS integration required at go‑live. • Meet extensive security certifications (SOC 2 Type II, ISO 27001, FedRAMP/StateRAMP, HIPAA, NIST 800‑53, WCAG 2.1 AA) and retain logs for 12 months. • Deliver 24 × 7 support, training (train‑the‑trainer, refresher), documentation, and a 12‑month warranty on hardware/software. • Contract term up to 5 years with annual renewal; pricing to be submitted for each of the five years.