Description
Gwinnett County seeks a qualified vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement platform that will automate post‑call surveys, provide real‑time analytics, and integrate directly with the County’s CentralSquare Enterprise CAD system. The solution must be delivered as Software‑as‑a‑Service (SaaS), support multi‑language SMS surveys, meet rigorous security and privacy standards (SOC 2, ISO 27001, FedRAMP, HIPAA, CJIS where applicable), and include 24 × 7 support, training, documentation, and a minimum 12‑month warranty. The contract is multi‑year with an initial term ending 31 Dec 20xx and may extend up to five years, automatically renewing annually unless terminated.