Remote Monitoring and Support Tool.

The West Virginia Purchasing Division is soliciting bids to establish a contract for upgrading the existing Bomgar on-premises appliance to the Beyond Trust FedRAMP authorized Remote Monitoring and Support cloud service. The initial purchase under this contract will include eighty (80) concurrent licenses. The selected vendor will also provide professional services for installation, setup, and configuration, as well as software upgrade maintenance and support for a period of two years. The contract may be renewed upon mutual written consent of the agency and the vendor, with approval of the Purchasing Division and the Attorney General's office. Key features of the required service include: • Upgrading the existing Bomgar on-premises appliance to the Beyond Trust FedRAMP authorized Remote Monitoring and Support cloud service • Providing eighty (80) concurrent licenses • Providing professional services for installation, setup, and configuration • Providing software upgrade maintenance and support for a period of two years • Allowing for the addition of extra licenses on an ongoing basis to accommodate operational growth and evolving support needs