Description
The Library of Congress is seeking a contractor to provide licensing and cloud hosting with maintenance and updates to the electronic Copyright Claims Board (eCCB) system. The contractor will be responsible for providing technical support, security updates, and maintenance to the existing eCCB system. The Library requires the support and maintenance to receive technical and security updates, in order to keep the eCCB system up to date. The key services include:
* All applicable application-based licensing for eCCB
* Routine maintenance, bug fixes, and patches to correct programming errors, address security updates, and maintain capability and performance levels
* Providing support of at least four technical inquiries requested per month and quarterly content updates to the eCCB system
* Providing maintenance via ad hoc telephone and/or email support to include any advisory assistance
* Providing eCCB system updates, patch required security findings, and install updates from external systems eCCB utilizes
* Information for the Library to complete the IT contingency plan per LCD 5-620 IT Business Continuity and Disaster Recover
* Provide general support and compliance with prescribed OCIO processes including but not limited to incident escalation
* Provide support and proper resolution for unforeseen issues, security incidents, disasters and other contingencies, material changes to the system configuration, and new interconnections
* Remediate software vulnerabilities
Attached files
Contact
Tiffany Lucas