Description
The City of New York’s Office of Technology & Innovation is seeking a qualified vendor to provide end‑to‑end procurement, licensing, installation, and support services for a Unified Communications (UC) system, including hardware, software, cabling, and electrical work, for its Department of Information Technology and Telecommunications. The contract will be a multi‑year, fixed‑price/master‑agreement framework with performance‑based payments, and will require the vendor to hold Cisco, Dell, Oracle and Google reseller authorizations and to comply with NYC prevailing‑wage, labor‑law, and privacy requirements.
• Provide procurement, licensing, and implementation of Cisco, Dell (VxRail), Oracle, and Google UC equipment and software.
• Deliver cabling, electrical, installation, migration, repair, maintenance, and upgrade services across multiple City sites (including MetroTech and other locations).
• Offer 24 × 7 support, training, application development, and integration with existing City contact‑center platforms (e.g., Cisco UCCX, Webex, Microsoft Teams).
• Maintain required partner certifications, comply with NYC labor‑law prevailing‑wage rates, and adhere to the Identifying Information Rider and Appendix A confidentiality provisions.