Language Interpretation and Document Translation Services

The City of Newport News is seeking proposals from qualified firms to provide language interpretation and document translation services. The services must include on-site, remote over-the-phone, and video remote interpreting, as well as American Sign Language and Braille for the City's Department of Human Services. The contractor will be required to provide 365-days-a-year, 7-days-a-week, 24-hours-a-day on-demand interpreting and document translation services on an as-needed basis. The contract will be for an initial period of one year with the option to renew for four additional one-year periods. Some key requirements include: • Providing language interpretation and document translation services for a diverse range of languages • Maintaining a network of qualified interpreters and translators • Ensuring confidentiality and security of client information • Providing instructional materials and training to City staff • Meeting specific technical requirements for equipment and technology • Providing a quality assurance plan and continuous improvement methods • Maintaining adequate liability insurance and complying with all applicable laws and regulations