Description
The New York City Fire Department (FDNY) is issuing a Request for Information (RFI) for a sole‑source negotiation with ImageWork Technologies Corporation to provide comprehensive maintenance, technical support, software licensing, system administration, and hosting services for seven critical FDNY technology systems. The work includes 24 × 7 telephone support, regular service windows, cloud hosting on AWS US‑East, HIPAA‑compliant data handling, and strict response‑time SLAs (30 min acknowledgment, 1‑hour remote diagnosis, on‑site escalation within 2–4 hours). The contract is anticipated to run from September 1 2026 to August 31 2031, covering system updates, patches, integration, and ongoing support for Provider Payment Verification, WCCS, ClaimConnect portals, eCMS, VendorConnect, and related EDI processing.
Attached files
Contact
Huiyun Winnie Tseng(Agency Contact)