Description
The County seeks a qualified vendor to provide full‑service, county‑wide maintenance for all IT hardware—including desktops, laptops, tablets, printers, scanners, servers, storage arrays, and peripheral devices—supporting roughly 6,500 users and over 10,000 devices across more than 100 locations. The contract covers preventive, corrective, and emergency services, with a guaranteed on‑site response time of ≤ 4 hours for critical incidents, 24‑hour hotline support, and comprehensive reporting of key performance indicators. The award will be based on an 80‑point technical evaluation and a 20‑point cost evaluation, with a firm “not‑to‑exceed” pricing structure and optional four‑year renewal options.