Patient Queuing System (Kiosk) - VA Bakersfield Activation

The Department of Veterans Affairs is seeking information from potential contractors to provide a patient queuing system for the VA Greater Los Angeles Healthcare System, Bakersfield Clinic. The system should include a patient self-service kiosk, visual and audio mechanisms for patient notification, and the ability to provide reports for quality assurance purposes. The system should also be capable of patient self-check-in, generating a ticket with a sequentially numbered ticket, and separating patients into multiple queues. The contractor will be responsible for installing the system, providing training, and maintaining the system for a period of five years. • The system must meet the requirements outlined in the Statement of Work, including the minimum system requirements and the network and interface requirements. • The contractor must provide a warranty for all items and services provided under the contract. • The contractor must provide technical support via phone seven days a week, twenty-four hours a day. • The contractor must comply with all applicable laws, regulations, and VA directives, including those related to information security and patient privacy.