Description
Gwinnett County is seeking a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The contract will be a multi‑year SaaS arrangement that must integrate with the County’s CentralSquare Enterprise CAD system, provide automated SMS survey delivery, real‑time analytics dashboards, and meet extensive security, accessibility, and compliance requirements (SOC 2, ISO 27001, FedRAMP, HIPAA, CJIS, WCAG 2.1 AA). The vendor will supply 24×7 support, training, documentation, a minimum 12‑month warranty, and a roadmap for future releases, with the potential for annual renewal up to a five‑year maximum term.
• Deliver a configurable SaaS platform that automates post‑call surveys (SMS/text) for ≈ 75 % of 911‑related calls.
• Integrate with CentralSquare CAD via reporting‑database access; ensure data residency, encryption at rest and in transit, and full audit‑log forwarding to County Sentinel.
• Provide extensive security compliance (SOC 2 Type II, ISO 27001, FedRAMP, HIPAA, CJIS) and ADA‑compliant user interfaces with multi‑language support.
• Include 24 × 7 support, training (train‑the‑trainer, refresher), documentation, and a 12‑month warranty plus ongoing roadmap.
• Contract term up to 5 years with annual auto‑renewals unless terminated with proper notice.