Health Information Management Support Services

The NIH Clinical Center’s Department of Clinical Research Informatics (DCRI) Health Information Management Division seeks a contractor to provide comprehensive health‑information‑management support services. The work includes customer‑service and release‑of‑information desk operations, medical‑record coding and abstracting for inpatient and outpatient encounters, dictation, transcription, and medical‑editing of reports, scanning and digitization of records, and Clinical Documentation Integrity (CDI) analysis. Service delivery is a mix of on‑site staffing at the Bethesda, MD Clinical Center and remote work, with a requirement for a scanning facility located within the MD‑DC‑VA area. The contract is a firm‑fixed‑price, multi‑year (base year plus four optional 12‑month extensions) arrangement, with pricing based on hourly labor rates, monthly fixed‑price scanning services, and volume‑based rates for transcription lines and pathology reports. The solicitation is set‑aside for Women‑Owned Small Business (WOSB) and requires compliance with extensive security, privacy, and federal labor regulations. • On‑site Customer Service, Release‑of‑Information, and Scanning coordination at NIH Clinical Center, Bethesda, MD. • Coding/abstracting of inpatient, outpatient, interventional radiology, and procedure visits using CPT‑4, HCPCS, ICD‑10‑CM/PCS. • Dictation help‑desk, transcription (per line) and pathology report transcription (per report) with stringent turnaround times (as fast as 2 hours for STAT dictations). • Volume‑based billing with projected volumes of ~255,000 transcription lines and ~30,000 pathology reports per year; penalties for late delivery.