Social Media Platform

The New Orleans Regional Transit Authority seeks a single vendor to provide a two‑year subscription to a comprehensive social‑media listening, analytics, and management platform, including training and ongoing support. The solution must support single sign‑on, unlimited social profiles, ten advertising profiles with unlimited boost spend, role‑based user access, daily sampling of up to 3,000 mentions across five topics, and a rolling 13‑month data retention per topic with quick‑search on 30‑day data. The platform must deliver AI‑generated summaries, customizable dashboards, alerting, and export capabilities, and the vendor must resolve support queries within two business days and provide training sessions no longer than two hours.