Description
The Indian Health Service, Portland Area Office, is seeking a contractor to provide 24/7 nurse advice line services for the Western Oregon Service Unit. The scope of work includes dedicated toll-free nurse advice line services available 24 hours per day, 7 days per week, with an estimated call volume of 30 to 40 calls per month. The contractor will be responsible for providing U.S. state-licensed RN staffing, evidence-based triage protocols, medical, dental, and behavioral health call support, HIPAA-compliant documentation and reporting, and continuity of operations. The contract will have a base period of 12 months, with four option periods of 12 months each.
Key points to consider:
• The contractor must provide 24/7 nurse advice line services with U.S. state-licensed RN staffing
• The contractor must have experience providing comparable nurse advice line, nurse triage, medical call center, healthcare documentation, privacy/security, and reporting services
• The contractor must have a technical capability to provide uninterrupted 24/7/365 nurse advice line services
• The contractor must have a plan for continuity of operations and culturally sensitive service to American Indian and Alaska Native beneficiaries