Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County is seeking a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The contract is a multi‑year SaaS arrangement that must integrate with the County’s existing CAD system, support SMS‑based surveys, provide analytics dashboards, meet stringent security and compliance requirements (FedRAMP, ISO 27001, SOC 2, CJIS, HIPAA, WCAG AA), and deliver 24/7 support, training, and warranty. The vendor must also handle data migration, disaster‑recovery planning, and ongoing release management. • Provide a SaaS platform that automates post‑call surveys via SMS, captures and reports actionable data, and integrates with CentralSquare Enterprise CAD. • Meet extensive security and compliance mandates (encryption, MFA, logging, certifications, ADA/WCAG AA, etc.) and supply required insurance (A‑10 rating, various liability limits). • Deliver full implementation services, user training, documentation, 24 × 7 support, a minimum 12‑month warranty, and annual roadmap updates for a contract that initially runs through 31 Dec 20xx with automatic yearly renewals.