Enterprise Communications & Platform Analytics Solution

THE NEW YORK POWER AUTHORITY (HEREAFTER, THE "AUTHORITY" OR "NYPA") INVITES YOU TO SUBMIT A PROPOSAL TO FURNISH ALL SUPERVISION, LABOR, MATERIALS AND EQUIPMENT (EXCEPT FOR SERVICES, MATERIALS AND/OR EQUIPMENT TO BE FURNISHED BY OTHERS AS SPECIFICALLY REFERRED TO IN THE CONTRACT DOCUMENTS) FOR THE FOLLOWING PROJECT: This Request for Proposal (RFP) seeks a solution for an enterprise grade, multichannel communications analytics platform that delivers unified measurement, reporting, and insight across NYPA’s core communication channels. The selected solution must include: 1. Integrated MultiChannel Analytics Deliver comprehensive analytics spanning Powernet (SharePoint intranet) and Poppulo email communications, enabling correlation of engagement behaviors across channels within a single, consolidated platform. 2. Support Expansion to Future Communications Channels Offer an extensible architecture capable of integrating additional communication tools and platforms—such as digital signage systems and other Microsoft 365–aligned applications—to ensure the long term scalability and adaptability of NYPA’s communications ecosystem. 3. Enable Actionable Insights for Strategic Decision Making Provide robust real time and historical metrics, including content effectiveness, consumption patterns, demographic driven engagement insights, and cross channel interaction flows, supporting informed decision making across Corporate Communications and related stakeholders. 4. Deliver Enterprise Level Reporting and Dashboards Supply customizable dashboards, micro and macrolevel reporting, and executive ready visualizations that clearly communicate the health, reach, and performance of NYPA’s communication channels. 5. Ensure Compliance with NYPA Privacy, Governance, and Security Requirements Adhere to NYPA’s security, data privacy, residency, and governance standards while integrating seamlessly with Microsoft 365 and respecting site level restrictions for Powernet intranet analytics. NYPA has identified the following critical functional capabilities that are important to the business today or where the business wants to move towards. Therefore, it will be imperative to focus on addressing your system’s capabilities in these key areas when responding. If this is not a capability within your solution, please provide a brief explanation as to leading practices to meet the need. Please note the items below are not exhaustive and the detailed solution requirements are documented on the Detailed Functional Requirements which are part of the Excel attachment to this document. Please respond to all business and technical questions in detail as they are critical considerations. All answers must be based on the capabilities of the current production release of your software and not based on functionality that is in development or scheduled for a future release. NYPA is requesting vendors to provide the following in connection with their proposed solution(s) : · Software/Software Licenses · Software Implementation & Professional Services · Training · Software Support/Maintenance Location of Event: Enterprise wide NYPA Proposed Term: (3) years Bidders must have commensurate experience. Bidders are hereby directed to make use of the New York Power Authority's website at www.nypa.gov in order to obtain instructions on participating in the bidding process through Ariba. Bidders obtaining bid documents from sources other than NYPA Ariba do so at their own risk. Further details on qualifications/requirements can be found in the Bid Documents. This contract may be fulfilled by a Sub-Contract, Joint Venture or Co-Production arrangement. Overall Goal MWBE 0% SDVOB Goals 0% Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 0.00% Minority / Women Business Enterprise contracting goals (MWBE) MBE Goal: 0.00% WBE Goal: 0.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%