Copier and Mailroom Management Services

Delaware State University is seeking a single vendor to provide full‑service copier, print‑ and mail‑room management for its three campuses. The contract includes supplying and maintaining multi‑function devices, unlimited copy/print consumables, a campus‑wide print‑management platform, and comprehensive mailroom operations including package delivery, postage‑meter services, and two university‑owned delivery vans. The vendor must meet a 4‑hour on‑site response SLA, provide loaner equipment, and deliver regular usage‑and‑service reporting, while complying with Delaware DTI security standards and insurance requirements. • Provide, install, lease or purchase A3‑capable multi‑function printers (black‑and‑white and color) with required finishing equipment. • Manage unlimited‑copy pricing, consumables, preventive maintenance, and 4‑hour emergency response. • Operate the university mailroom: inbound sorting, outbound mailing, package handling, and daily delivery using two university vans. • Deliver a print‑management software platform with usage tracking, charge‑back reporting, and optional recycle‑recovery program. • Supply staffing (site manager, graphic designer, supervisors, senior technicians) and ensure all devices meet security and cyber‑liability standards.