Description
Gwinnett County is seeking a qualified vendor to provide comprehensive, county‑wide maintenance services for its IT hardware portfolio, including desktops, laptops, tablets, printers, scanners, servers, storage arrays, and other peripherals. The contract will cover approximately 6,500 users and more than 10,000 devices across over 100 county locations, requiring a local presence in the Atlanta area. The vendor must deliver preventive and corrective maintenance, guarantee on‑site response times of four hours or less for critical equipment, manage parts inventory, and supply monthly KPI reports. Additional requirements include certified staff, background‑check clearance, extensive insurance coverage, and compliance with E‑Verify and non‑collusion affidavits. The initial term is one year with up to four optional one‑year renewals.
• Full‑service hardware maintenance (preventive, corrective, emergency) for computers, printers, scanners, servers, and peripherals.
• ≤ 4‑hour on‑site response for priority incidents, 24‑hour hotline, and monthly performance reporting.
• Required local staffing, OEM‑certified technicians, background‑check clearance, and robust insurance (GL, Auto, Workers’ Comp, Professional Liability, etc.).
• Fixed‑price, not‑to‑exceed proposal with unit pricing; optional renewal pricing to be provided by the vendor.
• Submission of detailed service‑provider information, cost proposal, references, and multiple affidavits; four hard copies plus one electronic copy required.