Description
The Judicial Council of California is seeking one to five master‑agreement contractors to provide statewide telephonic and video‑remote interpreter services for all California judicial branch entities. Services must support both on‑demand and pre‑scheduled requests, include a centralized request platform, and cover a core set of 13 spoken languages plus American Sign Language and Certified Deaf Interpreters. Contractors must supply qualified interpreters (preferably California‑certified/registered) and be able to meet performance standards for response times, video quality, and reporting. The contract is a five‑year base term with up to three one‑year extensions, and no minimum volume is guaranteed; each court may elect to use the services via a Participating Addendum.
• Required services: telephonic interpretation, video‑remote (VRI) interpretation, scheduling/reservation capability, and quarterly reporting.
• Language coverage: mandatory 13 spoken languages (Arabic, Armenian‑E/W, Cantonese, Farsi, Hindi, Korean, Mandarin, Punjabi, Russian, Spanish, Tagalog, Vietnamese) plus ASL/CDI; additional top‑30 languages are preferred.
• Qualification: California‑certified/registered interpreters preferred; “otherwise qualified” interpreters allowed with proper documentation.
• Contract terms: 5‑year base, optional three 1‑year extensions, up‑to‑5 master agreements, monthly invoicing, 15 % withholding, no advance payments or minimum‑use fees.