VoIP Telco System

Newton County Schools is seeking information from vendors about available VOIP enterprise phone systems. The district operates 27 sites with approximately 1,300 phone extensions on Cisco Unified Communications Manager (CUCM) version 12.5 with Cisco Unity voicemail and is evaluating migration options to either a cloud-hosted or a hybrid solution. Vendors are asked to provide information on their capabilities and services, including number porting, network and gateway integration, handset assessment and replacement, data migration and configuration, unified messaging, training and support, and turnkey site activation. Key requirements include support for a phased transition strategy, seamless call routing and extension dialing, minimal disruption to end users, and a clear migration path for Unity voicemail services. • Number Porting & Inventory: Conduct a complete inventory of existing telephone numbers and provide a plan to port them to the cloud or hybrid system. • Network & Gateway Integration: Design and implement SIP gateway connectivity to the cloud, including a review of all sites, WAN topology, and voice VLANs. • Handset Assessment & Replacement: Evaluate existing handsets to identify models that can be reused and propose replacement options for legacy Cisco devices. • Data Migration & Configuration: Export and migrate existing CUCM/Unity data and provide programming and setup for new devices, auto-attendants, hunt groups, video-enabled phones, and fax services. • Unified Messaging: Configure voicemail-to-email functionality with audio file attachments. • Training & Support: Provide on-site setup, user training, and advanced technical training for district IT staff, including documentation. • Turnkey Site Activation: Deliver turnkey installation and configuration for each site during the migration, ensuring minimal downtime and seamless user adoption.