Mideo Imaging Systems Service and Support Plan for CaseWorks

The Arizona Department of Public Safety is seeking a sole source provider for the maintenance and support of their existing CaseWorks digital imaging system, manufactured and supplied by Mideo Systems Inc. The system has been in place for over 15 years and integrates with the Lab's Information Management System. The proposed scope of work includes software updates, virtual software refresher training, repair or replacement service, loaner equipment, and unlimited toll-free phone support. The contract is expected to be a 5-year sole source agreement. Key considerations for the provider include the ability to provide maintenance and support for the proprietary CaseWorks system, as well as the ability to meet or exceed the requirements stated in the solicitation. Some key points to consider are: • The CaseWorks system is proprietary to Mideo Systems Inc and cannot be supplied by any other vendor. • Any maintenance performed by a third-party company on the current system would void any agreements, licenses, and warranties with Mideo Systems Inc. • The provider must be able to provide software updates, virtual software refresher training, and repair or replacement service. • The provider must be able to provide loaner equipment and unlimited toll-free phone support. • The contract is expected to be a 5-year sole source agreement.