Description
The Executive Office of Technology Services and Security is seeking a Configuration Management Database (CMDB) Professional Services provider to establish a robust CMDB within ServiceNow. The CMDB will serve as the authoritative source of truth for the IT environment, providing visibility and alignment across multiple service disciplines. The selected provider will lead and guide this program, ensuring alignment with industry best practices, ITIL v4, and the agency's strategic IT objectives. Key responsibilities include designing and configuring CI classes, relationships, and dependencies, overseeing discovery, integrations, and reconciliation with key systems, and creating dashboards, reports, and executive-level views for infrastructure health and service dependencies.
• The provider will work 2 days per week for 12 months.
• The provider will lead the design, rollout, and governance of the CMDB program.
• The provider will assist and participate in the alignment of TSS Asset Management process across multiple teams.
• The provider will develop and implement the CMDB strategy, governance framework, and data quality standards.
• The provider will design and configure CI classes, relationships, and dependencies to support accurate service mapping.
• The provider will oversee discovery, integrations, and reconciliation with key systems.
• The provider will ensure alignment with ITIL processes (Incident, Problem, Change, Asset Management, and Observability & Event Management).
• The provider will create dashboards, reports, and executive-level views for infrastructure health and service dependencies.
• The provider will facilitate knowledge transfer and training to agency staff.