Office of Workforce Development Case Management System

The State of Missouri is seeking a qualified vendor to design, develop, implement, and support a comprehensive Case Management System for the Office of Workforce Development (OWD). The solution must replace or integrate with existing OWD systems, support a wide range of workforce services (case distribution, job seeker journey, provider management, labor market information, reporting, and internal administration), and include extensive project management deliverables such as plans for communication, risk, quality, security, change management, and training. The contractor will be responsible for software configuration, data conversion (≈65‑70 GB and 900 k documents), system integration with multiple internal and external interfaces (UInteract, labor market data feeds, labor exchange, etc.), testing (unit, integration, penetration, UAT, performance, etc.), and a twelve‑month warranty/maintenance period. The contract will be awarded after a competitive RFP process, with an anticipated project timeline of roughly one year from award to final acceptance. • Develop and deliver a customized case‑management platform (COTS or MOTS) meeting OWD functional requirements. • Perform data migration, conversion, and cleansing of legacy data. • Integrate with numerous state and federal systems (UInteract, labor market feeds, etc.). • Provide full project‑management documentation (schedule, risk, quality, security, change‑order plans). • Conduct comprehensive testing and support user‑acceptance testing. • Deliver training, documentation, and post‑implementation support for at least 12 months.