Description
The Department of Veterans Affairs (VA) is seeking a Service-Disabled Veteran-Owned Small Business (SDVOSB) or Veteran Owned Small Business (VOSB) to provide tele-town hall communication services. The contract covers five virtual Veteran Tele-Town Halls with voicemail transcription and video streaming. The scope of services includes full lifecycle support for each event, including planning, execution, and post-event reporting. The contractor will be responsible for providing Broadnet platform training, dedicated live event specialist, participant voicemail set-up, comprehensive event planning services, and more. The VA will provide finalized participant call lists, review and approve event scripts and presentation materials, and designate internal panelists.
Key features and responsibilities include:
• Broadnet platform training
• Dedicated live Event Specialist
• Participant voicemail set-up
• Comprehensive Event Planning Services
• Outbound dial to contact list
• Event recording
• Standalone and branded streaming player
• Audio streaming with PowerPoint presentations
• Simulcast to Facebook
• Detailed post-event report
• Custom Caller ID and Default Streaming Image
• Live polling capabilities
• Moderated Q&A with two screeners
• Pinless dial-in access with unlimited inbound minutes
• Unlimited call transfer minutes
• Voicemail transcription
• Pre-call invitations to increase Veteran participation