Description
Gwinnett County is seeking a single‑source vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The solution must automate survey delivery via SMS, integrate with the county’s CentralSquare CAD system, provide dashboards and analytics, meet extensive security and compliance requirements (FIPS, FedRAMP, ISO 27001, SOC 2, CJIS, HIPAA, WCAG 2.1 AA), and deliver 24 × 7 support, training, and documentation. The contract will be a multi‑year SaaS arrangement with an initial term ending 31 Dec 20xx and automatic annual renewals unless terminated with notice.