Description
The U.S. Embassy Riga, Latvia, is seeking a contractor to provide mobile telephone and data services for approximately 150-185 lines for official purposes. The contractor shall provide reliable, secure, and comprehensive cellphone subscription services to support the operational, administrative, and mission requirements of the U.S. Embassy in Riga, Latvia. The services include mobile voice, SMS, and data services, including international roaming, and must meet the Government's requirements for coverage, connectivity, account management, customer support, and regulatory compliance.
• The contractor shall deliver mobile voice, SMS, and data services, including international roaming, for approximately 150-185 Embassy-issued lines.
• The contractor shall ensure all services meet the Government's requirements for coverage, connectivity, account management, customer support, and regulatory compliance.
• The contractor shall assign a dedicated account manager, fluent in Latvian and English, as a single point of contact for all contract matters.
• The contractor shall ensure compatibility with standard unlocked GSM/LTE/5G mobile devices, including iPhones, Android devices, and IoT devices.
• The contractor shall support number portability for all lines, with an estimated 150-185 numbers to be ported.