Fully Cloud-Based Phone System

The Montcalm Area Intermediate School District (MAISD) is seeking a fully cloud-based phone system to replace its existing telephone system. The proposed solution must include handsets for all users, softphone capabilities, voicemail services, fax support, and number porting. The system must be scalable, reliable, secure, and designed to meet the needs of an educational environment. The selected vendor will be responsible for system design, implementation, number porting, training, and ongoing technical support. • The system must support approximately 191 full-featured users and 4 voicemail-only users. • The system must include core features such as cloud-hosted VoIP, auto attendant, and call routing. • The system must include user features such as dedicated desk phones and softphone capabilities. • The system must support at least 10 fax lines. • The system must include a web-based management portal and role-based access controls.