Commercial Off-the-Shelf Computer Aided Dispatch System

The United States Coast Guard (USCG) is seeking information from potential offerors for a modernized, cloud-based/cloud-capable Computer-Aided Dispatch (CAD) system. The CAD system should serve as the foundational workflow engine for the USCG's Command Centers (CCs) and provide specific operational functions, including mission planning, incident management, and integration with various systems. The system must be able to handle a high volume and velocity of data, be highly available, reliable, maintainable, and scalable, and must be cyber secure and resilient. The USCG is looking for a solution that can support approximately 1,600 primary users and 5,000 secondary users. Some key features and capabilities required include: • Mission planning and resource assignment • Incident management and visualization • Integration with tactical communications and sensor data • Automated alerts and updates • Data analytics and reporting • Customizable user interface • Support for machine-to-machine communications and AI-driven dispatch recommendations The USCG is seeking responses from small and large business vendors to determine their ability to provide the requested software solution and services.