Electronic Bill Payment & Presentment System

The City of Tucson has awarded a contract to Paymentus for an Electronic Bill Payment & Presentment System. The system will provide customers with multiple payment options, including online, mobile, and IVR payments. The contract includes a term of 7 years, with the option to renew for an additional 4 years. The vendor will provide a fully hosted solution, compliant with PCI-DSS, and will be responsible for maintaining the security of customer data. The contract includes provisions for insurance, indemnification, and termination. The scope of work includes the implementation of the payment processing solution, integration with existing systems, and ongoing operational support and maintenance. Some key features of the solution include: * Multiple channel communications options (IVR, web, mobile, email) * Latest website services based on industry trends and standards * Single Sign-On (SSO) for registered and authenticated users * Ability to create a secured wallet of multiple payment options * Ability to search payment history * API interfaces into City back-end systems * Point of Sale (POS) back-end payment processing * Administrative website for reporting, research, and other activities * Simple reconciliation process, including charge back, reversals, and refunds management * Functionality built to maintain Payment Card Industry-Data Security Standards (PCI-DSS) compliance * Maintain the highest level of security for customer data * Continued sustainability - ability to grow with customer needs and developing technology * Multi-lingual options (English and Spanish) * Ability to interface into City website and branding or ability to customize responsive interface without advertisement * Professional services implementation * Ongoing operational support and maintenance