311 Call Center Software Integration

The County of Sacramento is seeking a vendor to provide 311 Call Center Software Integration services. The vendor will be responsible for advising and educating the County on the integration of the Oracle Service Cloud. The contract requires the vendor to be periodically on-site and/or remotely available throughout the County's integration process. The scope of work includes logging interactions with internal and external customers, tracking work performed by the 311 Communications Center, and notifying the public when requested work has been completed. The contract also requires the vendor to provide a statement of work, executive summary, and pricing information. • The contract is for the integration of the Oracle Service Cloud with the County's existing systems. • The vendor will be responsible for advising and educating the County on the integration process. • The contract requires the vendor to be periodically on-site and/or remotely available throughout the County's integration process. • The scope of work includes logging interactions with internal and external customers, tracking work performed by the 311 Communications Center, and notifying the public when requested work has been completed. • The contract also requires the vendor to provide a statement of work, executive summary, and pricing information.