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Awarded contract·City of Homestead·Florida

Call Center Support Services Agreement - Call Center Services & Expanded 24/7 Customer Service Solution

Won by ENCO UTILITY SERVICES, LLC$275kSingle Award
Contract source

Awarded vendors

  • ENCO UTILITY SERVICES, LLC

Description

This contract provides call center services, including Alternative A for 24/7 Call Center Service and Alternative B for an Expanded 24/7 Customer Service Solution. The contract is between the City of Homestead and ENCO UTILITY SERVICES, LLC, with a duration of 7 months and a budget of $275,201.31. The services aim to support the city's customer service needs. Key aspects include: • Call center operations • 24/7 customer service • Expanded customer service solutions • Contract duration and budget • Vendor and agency information

Attached files

The award documents live at the source — open the contract source above to download them.

Key dates

Starts
6/1/2024
Ends
4/30/2025
Duration
7 months

Last updated

Details

Award type
Single Award
Procurement
Full and Open Competition
Industry
Information Technology and Software Development
NAICS
561422
Solicitation №
21-CS-003D

Contract value

$275,201

The contract value is explicitly stated as $275,201.31, which is the budget allocated for the call center services provided by ENCO UTILITY SERVICES, LLC. This value is based on the contract details and does not require estimation. Factors influencing this value include the scope of work, the duration of the contract, and the services to be provided.

AI estimate from the award documents

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