NonMedical Medicaid Transportation for Older Adults

The Multnomah County Department of County Human Services (DCHS) is seeking a provider to offer Medicaid community transportation services to Low-Income Seniors and Adults with Disabilities in Multnomah County. The provider will be responsible for checking client eligibility, providing transportation services, and maintaining a central call center. The contract is valued at approximately $1.5 million per year and is expected to last for 5 years. The provider must have experience in providing transportation services to vulnerable populations and must be able to demonstrate cultural competency and sensitivity. Some key features of the contract include: • The provider must be able to serve a medically and culturally diverse community within the entire County. • The provider must have the ability to serve approximately 8,000 LTSS clients who reside in Multnomah County. • The provider must be able to provide approximately 4,000 rides per month. • The provider must have a central call center that is available to take ride requests from 8:00 am to 5:00 pm, Monday through Friday. • The provider must be able to provide transportation services 7 days a week, from 6:00 am to 9:00 pm. • The provider must have a process in place to receive confirmation that the subcontractor’s destination is the same as the assigned location provided by the central call center. • The provider must have a satisfactory process for immediately addressing and trouble-shooting client concerns and problems with any ride that occurs during regular business hours. • The provider must have a satisfactory process for responding to transportation emergency situations involving client and/or client service providers after business hours, and on weekends and holidays. Some of the key requirements for the provider include: • The provider must have experience in providing transportation services to vulnerable populations. • The provider must be able to demonstrate cultural competency and sensitivity. • The provider must have a strong track record of providing high-quality transportation services. • The provider must be able to meet the requirements outlined in the RFP, including the technical requirements and the evaluation criteria.