CRM Online Application Platform

The State of Georgia, specifically the Offices of Undergraduate and Graduate Admissions at Georgia State University, issued a Request for Proposal (RFP) for a CRM Online Application Platform. The successful vendor, Technolutions, will provide a comprehensive platform to manage the admissions lifecycle from prospect to matriculation. The CRM system must include various tools, such as an online application, applicant portal, travel and event management, and reporting capabilities. The contract term is one year with the option of four one-year renewals. • The CRM system must be able to manage the activities, data, and materials of various user types across the enterprise. • The system must provide an online application that includes an applicant portal, online reading application review, travel and event management, and outreach/recruitment. • The system must allow applicants to upload slides, documents, audio, and video files and then transcode them into a magazine link experience for faculty to review. • The system must provide Single Sign-On (SSO) with Multi-Factor Authentication (MFA) and allow the ability to redirect email from multiple addresses directly into the CRM (Inbox) for assigning, managing, and responding. • The system must provide internal webinar capabilities and attendance tracking (without third-party tools) and automatic check-in using geofencing. • The system must provide tools to manage team collaboration and communication, such as discussion boards and blogs. • The system must provide a test environment that is a clone of the production environment and is provisioned (or cloned) at will.