9-1-1 Text Message Survey Solution

This solicitation sought a comprehensive, secure, and highly available text‑message survey platform for 9‑1‑1 callers, integrating directly with the county’s Tyler Public Safety CAD system. The solution had to support configurable surveys, real‑time analytics, CJIS‑compliant security, and 99.999 % uptime, with full implementation, training, and 24/7 support. The contract was to be a one‑year term with two optional one‑year renewals, and proposals were evaluated on technical merit, CAD integration capability, implementation plan, vendor experience, and cost. Although three vendors submitted proposals, the County cancelled the award due to budget constraints. • Required native integration with Tyler CAD and CJIS‑level security. • Mandatory 5‑nine availability and automatic fail‑over/back‑up capabilities. • Deliverables included system design, data conversion, training, and ongoing support.